Contact

How to reach us

Email is the fastest way to reach us about an order, a return or a product question. We reply on working days.

Who we are

Juicy Lucy AI, UAB runs the Ellips online store at getellips.com. It is a private limited liability company registered in the Republic of Lithuania.

  • Company registration code: 307637084
  • VAT identification number: LT100020050311
  • Registered office: Tiltų g. 19, LT-91249 Klaipėda, Lithuania

Returns address

Please contact us before sending anything back. Returns go to:

Send returns to the sender address shown on your parcel. Email hello@getellips.com before you send anything, so we can confirm it.

Complaints

Write to hello@getellips.com first. If we cannot solve the problem, you can contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt, or the competent alternative dispute resolution body in your own EU country.