Terms and Conditions of Sale
1. Who you are buying from
This shop is operated by UAB „Airsa“ (trading as Ellips), registered in the Republic of Lithuania.
- Company registration code: 305212939
- VAT identification number: LT100012733312
- Registered address: Juliaus Janonio g. 11A, LT-25125 Vilnius, Lithuania
- Email: info@ellips.lt
- Returns address: VENIPAK (UAB „Airsa“), Liepkalnio g. 172e (ramp 28), LT-02121 Vilnius, Lithuania
In these terms, “we”, “us” and “Ellips” mean UAB „Airsa“. “You” means the person placing the order.
2. About these terms
These terms apply to every order you place through this shop. Please read them before you order; by placing an order you accept them. We recommend that you save or print a copy, because we may change them and the version that applies to your order is the version published when you placed it.
These terms do not limit your statutory rights as a consumer. Where anything here conflicts with the consumer law that protects you, that law prevails.
3. What we sell
Ellips Hair Vitamin is a cosmetic leave-in hair treatment supplied in sealed single-dose capsules. It conditions and smooths the hair fibre and helps protect it against heat and mechanical damage.
It is not a medicine, not a food supplement and not swallowed. We make no medical claim for it, and no claim that it treats a condition or makes hair grow. Product information, ratings and customer opinions describe typical cosmetic performance; individual results vary.
Always read the label before use. The product is for external use only, must be kept away from the eyes and out of the reach of children.
4. Prices, VAT and how we show discounts
All prices are shown in euro and include VAT at the applicable rate. Delivery cost, if any, is shown before you confirm the order and is added to the item price.
Where we show a crossed-out price next to a current price, the crossed-out price is the reference price we describe on the page, and any percentage reduction we announce is calculated against the lowest price we charged for that item in the 30 days before the reduction began, in line with EU price-indication rules. Where a page shows a “total value” figure, that figure adds up the normal individual selling prices of the items included in the offer. A “total value” figure is not a price we previously charged for the offer as a whole, and we label it as value rather than as a former price.
We try hard to price correctly. If an obvious pricing error occurs, we may cancel the affected order and refund you in full rather than supply at the wrong price; we will contact you first.
5. How an order is made
The product pages are an invitation to buy, not an offer. The contract between us is formed only when we send you an order confirmation by email. If we cannot accept your order, for example because an item is unavailable or we cannot deliver to your address, we will tell you and will not charge you.
Before you confirm payment you can review and correct your order in the cart and at checkout.
6. Payment
The payment methods available to you are shown at checkout. Payment is taken when the order is placed. We do not see or store your full card details; they are handled by our payment provider.
7. Delivery
We deliver to the countries listed at checkout. Delivery costs and any free-delivery threshold are shown before you pay. Estimated delivery times are given in good faith and are not guaranteed dates.
Unless we agree otherwise, we deliver without undue delay and in any event within 30 days of the contract. If we miss that period, you may ask us to deliver within an additional period appropriate to the circumstances and, if we fail again, you may cancel and receive a refund.
Risk in the goods passes to you when you, or a carrier you chose yourself, take physical possession of them.
8. Your right to change your mind (withdrawal)
If you are a consumer, you may withdraw from the contract within 14 days without giving a reason. The period runs from the day you, or someone you nominate, receive the goods; where an order is delivered in several parts, it runs from receipt of the last part.
To withdraw, tell us clearly before the period ends. Email info@ellips.lt with your order number, or use the model wording below. You may use the statutory model withdrawal form, but you do not have to.
Model withdrawal notice. To UAB „Airsa“, Juliaus Janonio g. 11A, LT-25125 Vilnius, Lithuania, info@ellips.lt: I hereby give notice that I withdraw from my contract of sale of the following goods: [describe the goods]. Ordered on / received on: [date]. Name: [your name]. Address: [your address]. Signature (only if sent on paper). Date: [date].
Sending the goods back. Send the goods back without undue delay and in any event within 14 days of telling us. You pay the cost of returning them unless we agreed otherwise or the goods were faulty or not what you ordered. Please keep proof of posting.
Refunds. We refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we are told you are withdrawing. We may wait until we have the goods back, or your proof of posting, whichever is earlier. We refund using the same payment method you used, unless you expressly agree otherwise, and you will not pay any fee for the refund. If you chose a more expensive delivery method than our standard one, we refund only the standard cost.
Reduction for handling. You may examine the goods as you would in a shop. If you handle them more than that and their value falls as a result, we may deduct the loss from your refund.
When the right does not apply. The withdrawal right does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons if the seal has been broken after delivery. Individual capsules and blister strips are sealed for hygiene. You may open the outer jar or carton to inspect the product; if you open an individual capsule or a blister seal, that item can no longer be returned under this right. Unopened items in the same order are unaffected.
9. The 90-Day Money-Back Guarantee
Where a page offers a 90-day money-back guarantee, that is a voluntary commercial guarantee we give in addition to your statutory rights, and it does not replace or limit them.
Terms of the guarantee: it applies to a first order placed by a new customer; you must ask for it within 90 days of delivery by emailing info@ellips.lt with your order number; we refund the price you paid for the capsules; and you may keep any free gift included with the order. We may limit the guarantee to one claim per household.
10. If something is wrong with the goods
We must supply goods that conform to the contract. If they do not, you have a statutory right, for two years from delivery, to have them brought into conformity, or to an appropriate price reduction or to end the contract and be refunded, under the conditions set by law. These rights are free of charge to you.
Tell us at info@ellips.lt, with your order number and, if you can, a photograph. Do not use a product that looks damaged or tampered with.
11. Recurring deliveries
This section applies only if you chose a recurring-delivery plan rather than a single purchase. Whether such a plan is offered is shown on the product page.
- Before you pay, we show you the delivery frequency, the amount of each recurring payment and the price that applies after any introductory offer ends. By choosing the plan you agree that we may take that payment for each delivery until you cancel.
- An introductory discount applies to the first delivery only, unless the page says otherwise. After that, the standard plan price applies.
- A free gift included with a first order ships once, with that first order.
- You may pause or cancel at any time, with no minimum term after the first delivery period and no cancellation fee. Use the link in your order email or email info@ellips.lt. Cancel at least 48 hours before the next renewal date so that we can stop the payment; if a delivery has already been dispatched, the withdrawal rules in section 8 apply to it.
- We will tell you before we change a recurring price. You may cancel instead of accepting the change.
12. Our liability
We are liable for foreseeable loss and damage we cause by failing to meet these terms or by failing to use reasonable care and skill. We are not liable for loss that was not foreseeable, nor for loss arising from your use of a product contrary to its label or instructions.
Nothing in these terms excludes or limits our liability where the law does not allow it, including liability for death or personal injury caused by our negligence, for fraud, or under product-liability law.
13. Complaints and dispute resolution
Please contact us first at info@ellips.lt. We aim to answer within 14 days.
If we cannot resolve it, a consumer in Lithuania may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt, or to the court. Consumers elsewhere in the EU may use the alternative dispute resolution body competent in their country. Using an out-of-court body is voluntary for both sides.
14. Personal data
We handle your personal data as described in our Privacy and Cookie Policy.
15. Governing law and courts
These terms are governed by the law of the Republic of Lithuania. If you are a consumer resident in another EU country, this does not deprive you of the protection of the mandatory consumer law of your own country, and you may bring proceedings in the courts of your place of residence.
16. Changes to these terms
We may change these terms, for example to reflect a change in law or in how we sell. The version published when you place an order is the version that governs that order.
17. Contact
UAB „Airsa“, Juliaus Janonio g. 11A, LT-25125 Vilnius, Lithuania. Email info@ellips.lt.